Privacy Policy

Introduction

NeonStride Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neonstride.world or engage with our services.

Data Controller Information

NeonStride Ltd is the data controller for the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. Our registered office is located at 31 Quay Street, Dublin D86 0336, Leinster, Ireland. Company Registration Number: 748392.

Data We Collect

We may collect and process the following types of personal information about you:

Personal Information: When you contact us or use our services, we collect data such as your name, email address, phone number, postal address, and any other information you voluntarily provide.

Technical Information: We automatically collect information about your device, including IP address, browser type, operating system, and website usage patterns.

Communication Data: Records of correspondence when you contact us, including emails, phone calls, and messages through our website.

Project Information: Details about your property, development requirements, and project specifications when you engage our services.

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and legal obligations:

• To provide and deliver our sustainable housing development services

• To respond to your enquiries and provide customer support

• To communicate with you about our services, projects, and updates

• To improve our website functionality and user experience

• To comply with legal and regulatory requirements

• To analyse website usage and performance for business improvement

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interest: For business operations, website analytics, and service improvement

• Contractual Necessity: To fulfil our obligations under service agreements

• Legal Obligation: To comply with Irish and EU legal requirements

• Consent: For marketing communications and certain cookie usage (where required)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please review our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information with:

• Trusted service providers and contractors who assist in our business operations

• Professional advisors including lawyers, accountants, and consultants

• Regulatory authorities when required by law

• Third-party analytics and advertising platforms (Google Analytics, Google Ads)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for 7 years after our last interaction, whilst project-related data may be kept longer to meet construction industry regulations and warranty obligations.

Your Rights

Under GDPR and Irish data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data

• Right to Rectification: Request correction of inaccurate or incomplete data

• Right to Erasure: Request deletion of your personal data in certain circumstances

• Right to Restrict Processing: Request limitation of how we use your data

• Right to Data Portability: Request transfer of your data to another organisation

• Right to Object: Object to certain types of processing

• Right to Withdraw Consent: Withdraw consent for processing based on consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) by our service providers, including Google Analytics and Google Ads. We ensure that such transfers are protected by appropriate safeguards, including adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Email: privacy@neonstride.world

Phone: +353 1 451 4446

Post: NeonStride Ltd, 31 Quay Street, Dublin D86 0336, Leinster, Ireland

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at www.dataprotection.ie or by calling +353 (0)761 104 800. You may also contact us directly, and we will investigate and respond to your concerns promptly.